OpenText Service Management Automation X (SMAX) vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | OpenText Service Management Automation X (SMAX) | CA Service Desk Manager |
|---|---|---|
| Overall rating | 4.2 | 4.2 |
| Review count | 72 | 20 |
| Ease of use | 8.2 | 8.4 |
| Ease of setup | 7.6 | 7.4 |
| Quality of support | 8.2 | 8.6 |
| Meets requirements | 8.7 | 8.7 |
| NPS | 42.857143 | 47.368421 |
| Small Business | 18.1% | 15.0% |
| Mid-Market | 23.6% | 30.0% |
| Enterprise | 58.3% | 55.0% |
| Total page views | 180 | 90 |
| Total LLM citations | 1,595 | 105 |
OpenText Service Management Automation X (SMAX)
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade.
- Ease of Use
- Helpful
- Integrations
- Time Management
- Cloud Services
- Software Updates
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.