OpenText ArcSight Enterprise Security Manager (ESM) vs. Command|Link
A side-by-side comparison based on G2 review data.
| Metric | OpenText ArcSight Enterprise Security Manager (ESM) | Command|Link |
|---|---|---|
| Overall rating | 3.7 | 4.8 |
| Review count | 17 | 22 |
| Ease of use | 8.2 | 9.5 |
| Ease of setup | 6.8 | 9.5 |
| Quality of support | 7.1 | 9.7 |
| Meets requirements | 8.8 | 9.5 |
| NPS | 7.142857 | 90.909091 |
| Small Business | 17.6% | 9.1% |
| Mid-Market | 52.9% | 59.1% |
| Enterprise | 29.4% | 31.8% |
| Total page views | 120 | 338 |
| Total LLM citations | 326 | 181 |
OpenText ArcSight Enterprise Security Manager (ESM)
ArcSight Enterprise Security Manager (ESM) is a comprehensive threat detection, analysis, triage, and compliance management SIEM platform that dramatically reduces the time to mitigate cyber-security threats.
Command|Link
ONE platform to manage your SD-WAN, UCaaS, CaaS, firewalls, MPLS, network, switches, IP phones, installs, trouble tickets, bills, and network performance across the entire globe Complete control of your technology stack without interference or dependency on vendors Increase agent efficiency and speed up issue resolution using CommandLink's proprietary ITSM Streamline IT support with automated software-enabled support workflows Shape service experiences for employees anywhere with full transparency at the most granular level Make real-time moves, adds, changes without picking up the
- Customer Support
- Response Time
- Reliability
- Robust Support
- Monitoring
- Issue Resolution