G2 Vendor Directory

Ooma Office vs. Freshcaller

A side-by-side comparison based on G2 review data.

MetricOoma Office

by Ooma, Inc.

Freshcaller

by Freshworks

Overall rating4.54.1
Review count134132
Ease of use9.18.8
Ease of setup9.28.6
Quality of support9.28.7
Meets requirements9.28.6
NPS75.38461541.732283
Small Business100.0%70.0%
Mid-Market0.0%24.6%
Enterprise0.0%5.4%
Total page views708387
Total LLM citations6,2413,264

Ooma Office

Ooma Office is an award-winning business communication solution designed to grow with your business. Whether you have 2 or 200 employees, Ooma delivers flexible, scalable voice and collaboration tools that are easy to manage. Ooma Office customers save an average of 50% per line compared to competing services. With unlimited line expansion, a simple do-it-yourself setup, and no contracts or long-term commitments, Ooma Office VoIP phone service makes it easy to scale at your own pace. Ooma offers 100+ powerful business phone features to support a seamless communications experience.

Pros

  • Easy Setup
  • Ease of Use
  • Business Tools
  • Intuitive
  • Customer Service
  • User-Friendly

Freshcaller

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity.

Pros

  • Ease of Use
  • Dialing Features
  • Quick Setup
  • User-Friendly
  • Simple
  • Easy Setup