OnScreen Guidance vs. Frigade
A side-by-side comparison based on G2 review data.
| Metric | OnScreen Guidance | Frigade |
|---|---|---|
| Overall rating | 4.6 | 4.8 |
| Review count | 17 | 27 |
| Ease of use | 9.5 | 9.6 |
| Ease of setup | 9.6 | 9.7 |
| Quality of support | 9.7 | 9.8 |
| Meets requirements | 9.2 | 9.6 |
| NPS | 73.333333 | 88.888889 |
| Small Business | 47.1% | 70.4% |
| Mid-Market | 41.2% | 29.6% |
| Enterprise | 11.8% | 0.0% |
| Total page views | 41 | 53 |
| Total LLM citations | 2 | 13 |
OnScreen Guidance
OnScreen Guidance by Confirm (formerly Learning Pool) OnScreen Guidance is a digital adoption platform (DAP) that helps organizations guide employees through software and workflows, with support available directly where they work. Software adoption doesn’t end when employees log in. They need to know what to do, how to do it, and how to keep moving when workflows change. OnScreen Guidance puts interactive guidance, contextual support, and process documentation directly into web-based applications.
Frigade
Frigade is an AI-native digital adoption platform that helps users get started, discover features, and complete tasks inside your software. Use Frigade Assistant for a ready-made experience, or add product guidance to your own agent with Assist API. Assist API brings Frigade's product knowledge and on-screen guidance into your own agent. Keep your model, interface, and tools while giving users answers grounded in how your product works. Frigade learns your product by signing in and working through the workflows you give it access to.