Nicereply vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Nicereply | LiveAgent |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 431 | 1,538 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 9.2 | 8.9 |
| Quality of support | 9.2 | 9.2 |
| Meets requirements | 9.1 | 9.0 |
| NPS | 65.957447 | 69.277515 |
| Small Business | 32.8% | 66.6% |
| Mid-Market | 60.2% | 23.5% |
| Enterprise | 7.0% | 9.9% |
| Total page views | 219 | 1,682 |
| Total LLM citations | 779 | 13,109 |
Nicereply
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience.
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple