NICE CXone vs. Five9 Intelligent Cloud Contact Center Platform
A side-by-side comparison based on G2 review data.
| Metric | NICE CXone | Five9 Intelligent Cloud Contact Center Platform |
|---|---|---|
| Overall rating | 4.3 | 4.1 |
| Review count | 1,730 | 625 |
| Ease of use | 8.9 | 8.7 |
| Ease of setup | 8.3 | 8.3 |
| Quality of support | 8.6 | 8.5 |
| Meets requirements | 8.9 | 8.6 |
| NPS | 51.496259 | 41.225166 |
| Small Business | 13.6% | 23.8% |
| Mid-Market | 52.2% | 56.5% |
| Enterprise | 34.2% | 19.7% |
| Total page views | 2,281 | 2,335 |
| Total LLM citations | 10,384 | 18,550 |
NICE CXone
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com
- Ease of Use
- Features
- Efficiency
- Helpful
- Intuitive
- User Interface
Five9 Intelligent Cloud Contact Center Platform
Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes.
- Ease of Use
- Customer Support
- Helpful
- Features
- Efficiency
- Easy Setup