NICE CXone vs. Avaya Contact Center
A side-by-side comparison based on G2 review data.
| Metric | NICE CXone | Avaya Contact Center |
|---|---|---|
| Overall rating | 4.3 | 4.1 |
| Review count | 1,730 | 189 |
| Ease of use | 8.9 | 8.7 |
| Ease of setup | 8.3 | 8.1 |
| Quality of support | 8.6 | 8.5 |
| Meets requirements | 8.9 | 8.9 |
| NPS | 51.496259 | 39.130435 |
| Small Business | 13.6% | 16.0% |
| Mid-Market | 52.2% | 33.5% |
| Enterprise | 34.2% | 50.5% |
| Total page views | 2,281 | 610 |
| Total LLM citations | 10,384 | 1,550 |
NICE CXone
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com
- Ease of Use
- Features
- Efficiency
- Helpful
- Intuitive
- User Interface
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality