G2 Vendor Directory

NetSupport Manager vs. Zoho Assist

A side-by-side comparison based on G2 review data.

MetricNetSupport Manager

by NetSupport Limited

Zoho Assist

by Zoho

Overall rating4.74.7
Review count18754
Ease of use9.59.4
Ease of setup9.39.4
Quality of support9.89.1
Meets requirements9.79.4
NPS88.23529479.343365
Small Business22.2%71.4%
Mid-Market55.6%23.2%
Enterprise22.2%5.4%
Total page views973,087
Total LLM citations20819,400

NetSupport Manager

Secure, multi-platform remote access to workstations and servers. NetSupport Manager has consistently led the way with innovative features to aid remote PC management for 34 years. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high-speed solution for the remote management of critical systems, servers and users – with no need for third-party services or ongoing subscription costs.

Pros

    Zoho Assist

    Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

    Pros

    • Ease of Use
    • Remote Access
    • Remote Support
    • Easy Setup
    • Reliability
    • Easy Access