G2 Vendor Directory

Amex GBT Neo vs. Egencia by Amex GBT

A side-by-side comparison based on G2 review data.

MetricAmex GBT Neo

by American Express Global Business Travel

Egencia by Amex GBT

by American Express Global Business Travel

Overall rating3.34.5
Review count14942
Ease of use7.99.2
Ease of setup7.39.2
Quality of support7.99.1
Meets requirements7.49.2
NPS-21.42857168.240343
Small Business7.1%13.7%
Mid-Market28.6%37.9%
Enterprise64.3%48.4%
Total page views1602,097
Total LLM citations1,1772,585

Amex GBT Neo

Amex GBT Neo is a flexible, end-to-end travel and expense platform designed for organizations with layered policies and workflows. When a trip is booked, it flows automatically into Neo Expense without adding administrative overhead for travelers and finance teams. Neo™ is designed to be molded around what the organization needs – from approval workflows to entity-specific policy rules – so the platform adapts to you, not the other way around. Additionally, the duty of care tool gives travel managers visibility over how travelers are supported – before, during, and after a trip.

Pros

    Egencia by Amex GBT

    Egencia by Amex GBT is a business travel management platform that simplifies booking with app integrations while keeping teams in-policy and on budget. Our platform brings together simplicity, convenience, and intelligence into one powerful experience. Powered by proactive AI, Egencia™ surfaces in-policy options at the point of sale, across flights, hotels, rail, and ground transport. That travel data then flows automatically into expense reporting, removing reconciliation work for finance teams.

    Pros

    • Ease of Use
    • Easy Booking
    • Convenience
    • Customer Support
    • Efficiency
    • Simplicity