N-able MSP Manager vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | N-able MSP Manager | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 3.7 | 4.3 |
| Review count | 34 | 789 |
| Ease of use | 8.3 | 9.1 |
| Ease of setup | 7.8 | 8.8 |
| Quality of support | 7.8 | 9.0 |
| Meets requirements | 7.9 | 8.8 |
| NPS | 3.030303 | 53.333333 |
| Small Business | 67.6% | 8.2% |
| Mid-Market | 23.5% | 68.0% |
| Enterprise | 8.8% | 23.9% |
| Total page views | 92 | 1,346 |
| Total LLM citations | 350 | 9,590 |
N-able MSP Manager
N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashboards, and more. N-able MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket.
- Easy Access
- Setup Ease
- Ease of Use
- Automation
- Navigation Ease
- Easy Navigation
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction