N-able MSP Manager vs. ManageEngine ServiceDesk Plus MSP
A side-by-side comparison based on G2 review data.
| Metric | N-able MSP Manager | ManageEngine ServiceDesk Plus MSP |
|---|---|---|
| Overall rating | 3.7 | 4.4 |
| Review count | 34 | 15 |
| Ease of use | 8.3 | 8.4 |
| Ease of setup | 7.8 | 8.1 |
| Quality of support | 7.8 | 8.6 |
| Meets requirements | 7.9 | 9.3 |
| NPS | 3.030303 | 42.857143 |
| Small Business | 67.6% | 14.3% |
| Mid-Market | 23.5% | 50.0% |
| Enterprise | 8.8% | 35.7% |
| Total page views | 92 | 67 |
| Total LLM citations | 350 | 166 |
N-able MSP Manager
N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashboards, and more. N-able MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket.
- Easy Access
- Setup Ease
- Ease of Use
- Automation
- Navigation Ease
- Easy Navigation
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.