N-able MSP Manager vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | N-able MSP Manager | Hornbill Service Manager |
|---|---|---|
| Overall rating | 3.7 | 4.5 |
| Review count | 34 | 137 |
| Ease of use | 8.3 | 9.0 |
| Ease of setup | 7.8 | 8.4 |
| Quality of support | 7.8 | 9.2 |
| Meets requirements | 7.9 | 8.7 |
| NPS | 3.030303 | 66.911765 |
| Small Business | 67.6% | 4.4% |
| Mid-Market | 23.5% | 38.0% |
| Enterprise | 8.8% | 57.7% |
| Total page views | 92 | 106 |
| Total LLM citations | 350 | 141 |
N-able MSP Manager
N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashboards, and more. N-able MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket.
- Easy Access
- Setup Ease
- Ease of Use
- Automation
- Navigation Ease
- Easy Navigation
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.