N-able MSP Manager vs. Halo Service Desk
A side-by-side comparison based on G2 review data.
| Metric | N-able MSP Manager | Halo Service Desk |
|---|---|---|
| Overall rating | 3.7 | 4.5 |
| Review count | 34 | 17 |
| Ease of use | 8.3 | 9.5 |
| Ease of setup | 7.8 | 8.3 |
| Quality of support | 7.8 | 9.5 |
| Meets requirements | 7.9 | 8.9 |
| NPS | 3.030303 | 64.705882 |
| Small Business | 67.6% | 47.1% |
| Mid-Market | 23.5% | 35.3% |
| Enterprise | 8.8% | 17.6% |
| Total page views | 92 | 90 |
| Total LLM citations | 350 | 472 |
N-able MSP Manager
N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashboards, and more. N-able MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket.
- Easy Access
- Setup Ease
- Ease of Use
- Automation
- Navigation Ease
- Easy Navigation
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.