MyChart vs. Mend
A side-by-side comparison based on G2 review data.
| Metric | MyChart | Mend |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 40 | 135 |
| Ease of use | 9.1 | 9.5 |
| Ease of setup | 8.2 | 9.2 |
| Quality of support | 9.0 | 9.6 |
| Meets requirements | 9.2 | 9.7 |
| NPS | 57.894737 | 83.809524 |
| Small Business | 37.5% | 52.6% |
| Mid-Market | 12.5% | 31.1% |
| Enterprise | 50.0% | 16.3% |
| Total page views | 729 | 11,843 |
| Total LLM citations | 1,945 | 2,532 |
MyChart
MyChart Bedside provides access to their latest lab results, a way to message their nurses and doctors, and clear, nontechnical explanations of their treatment.
Mend
Patients rarely use portals, and EHRs were not designed to support the full patient journey. Mend solves both challenges by giving outpatient mental and behavioral healthcare organizations a fully integrated patient engagement platform that makes it easier for people to enter care, stay connected, and follow through with treatment. Mend is used by CCBHCs, Community Mental Health organizations, Substance Use and Alcohol Use treatment programs, group practices, and many other outpatient behavioral health providers with 25 or more caregivers.
- Communication
- Telehealth Services
- Product Satisfaction
- Appointment Scheduling
- Communication Efficiency
- Patient Communication