G2 Vendor Directory

MSP360 RMM vs. Remote Monitoring and Management

A side-by-side comparison based on G2 review data.

MetricMSP360 RMM

by MSP360

Remote Monitoring and Management

by Atera

Overall rating4.44.6
Review count561,284
Ease of use8.99.3
Ease of setup9.19.3
Quality of support9.19.1
Meets requirements8.68.9
NPS61.81818277.111287
Small Business87.5%55.7%
Mid-Market12.5%30.8%
Enterprise0.0%13.5%
Total page views2448,817
Total LLM citations1,104811

MSP360 RMM

MSP360 RMM is an all-in-one remote monitoring and management solution designed for IT teams and MSPs looking for centralized monitoring, automation, and cost-effective endpoint management. With Community Edition available, MSP360 RMM offers a free, production-ready entry point for new and small MSPs. With centralized management, built-in remote access and ticketing system, proactive monitoring, and automated issue resolution, MSP360 RMM empowers IT professionals to streamline operations, reduce downtime, and manage endpoints effortlessly — all without long-term commitments.

Pros

  • Reliability
  • Customer Support

Remote Monitoring and Management

Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs.

Pros

  • Ease of Use
  • Features
  • Automation
  • Efficiency
  • Remote Access
  • Monitoring