G2 Vendor Directory

MSP360 RMM vs. Datto RMM

A side-by-side comparison based on G2 review data.

MetricMSP360 RMM

by MSP360

Datto RMM

by Kaseya

Overall rating4.44.5
Review count56807
Ease of use8.99.0
Ease of setup9.18.9
Quality of support9.18.7
Meets requirements8.69.1
NPS61.81818269.987547
Small Business87.5%64.1%
Mid-Market12.5%32.3%
Enterprise0.0%3.6%
Total page views2441,493
Total LLM citations1,10411,939

MSP360 RMM

MSP360 RMM is an all-in-one remote monitoring and management solution designed for IT teams and MSPs looking for centralized monitoring, automation, and cost-effective endpoint management. With Community Edition available, MSP360 RMM offers a free, production-ready entry point for new and small MSPs. With centralized management, built-in remote access and ticketing system, proactive monitoring, and automated issue resolution, MSP360 RMM empowers IT professionals to streamline operations, reduce downtime, and manage endpoints effortlessly — all without long-term commitments.

Pros

  • Reliability
  • Customer Support

Datto RMM

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.

Pros

  • Ease of Use
  • Automation
  • Features
  • Integrations
  • Remote Access
  • Remote Support