G2 Vendor Directory

MSP360 RMM vs. ConnectWise Automate

A side-by-side comparison based on G2 review data.

MetricMSP360 RMM

by MSP360

ConnectWise Automate

by ConnectWise

Overall rating4.44.1
Review count56141
Ease of use8.97.8
Ease of setup9.17.2
Quality of support9.17.9
Meets requirements8.68.7
NPS61.81818238.345865
Small Business87.5%66.4%
Mid-Market12.5%30.7%
Enterprise0.0%2.9%
Total page views244409
Total LLM citations1,1043,621

MSP360 RMM

MSP360 RMM is an all-in-one remote monitoring and management solution designed for IT teams and MSPs looking for centralized monitoring, automation, and cost-effective endpoint management. With Community Edition available, MSP360 RMM offers a free, production-ready entry point for new and small MSPs. With centralized management, built-in remote access and ticketing system, proactive monitoring, and automated issue resolution, MSP360 RMM empowers IT professionals to streamline operations, reduce downtime, and manage endpoints effortlessly — all without long-term commitments.

Pros

  • Reliability
  • Customer Support

ConnectWise Automate

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

Pros

  • Features
  • Asset Management
  • Automation
  • Easy Setup
  • Easy Integrations
  • Remote Control