monday service vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | monday service | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 273 | 789 |
| Ease of use | 8.9 | 9.1 |
| Ease of setup | 8.8 | 8.8 |
| Quality of support | 8.5 | 9.0 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 59.848485 | 53.333333 |
| Small Business | 35.9% | 8.2% |
| Mid-Market | 52.0% | 68.0% |
| Enterprise | 12.1% | 23.9% |
| Total page views | 2,429 | 1,346 |
| Total LLM citations | 5,633 | 9,590 |
monday service
monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight.
- Ease of Use
- Efficiency
- Automation
- Organization
- Features
- Customizability
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction