monday service vs. Mint Service Desk
A side-by-side comparison based on G2 review data.
| Metric | monday service | Mint Service Desk |
|---|---|---|
| Overall rating | 4.4 | 4.8 |
| Review count | 273 | 17 |
| Ease of use | 8.9 | 8.9 |
| Ease of setup | 8.8 | 9.3 |
| Quality of support | 8.5 | 9.7 |
| Meets requirements | 8.8 | 9.4 |
| NPS | 59.848485 | 93.333333 |
| Small Business | 35.9% | 52.9% |
| Mid-Market | 52.0% | 35.3% |
| Enterprise | 12.1% | 11.8% |
| Total page views | 2,429 | 215 |
| Total LLM citations | 5,633 | 160 |
monday service
monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight.
- Ease of Use
- Efficiency
- Automation
- Organization
- Features
- Customizability
Mint Service Desk
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users.