monday service vs. ManageEngine ServiceDesk Plus MSP
A side-by-side comparison based on G2 review data.
| Metric | monday service | ManageEngine ServiceDesk Plus MSP |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 273 | 15 |
| Ease of use | 8.9 | 8.4 |
| Ease of setup | 8.8 | 8.1 |
| Quality of support | 8.5 | 8.6 |
| Meets requirements | 8.8 | 9.3 |
| NPS | 59.848485 | 42.857143 |
| Small Business | 35.9% | 14.3% |
| Mid-Market | 52.0% | 50.0% |
| Enterprise | 12.1% | 35.7% |
| Total page views | 2,429 | 67 |
| Total LLM citations | 5,633 | 166 |
monday service
monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight.
- Ease of Use
- Efficiency
- Automation
- Organization
- Features
- Customizability
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.