G2 Vendor Directory

monday service vs. LogMeIn Rescue

A side-by-side comparison based on G2 review data.

Metricmonday service

by monday.com

LogMeIn Rescue

by GoTo

Overall rating4.44.5
Review count273239
Ease of use8.99.3
Ease of setup8.89.4
Quality of support8.59.0
Meets requirements8.89.3
NPS59.84848571.748879
Small Business35.9%32.9%
Mid-Market52.0%40.1%
Enterprise12.1%27.0%
Total page views2,4291,090
Total LLM citations5,6333,153

monday service

monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight.

Pros

  • Ease of Use
  • Efficiency
  • Automation
  • Organization
  • Features
  • Customizability

LogMeIn Rescue

LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience.

Pros

  • Ease of Use
  • Remote Support
  • Remote Access
  • Remote Control
  • Customer Support
  • Reliability