monday service vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | monday service | Jira Service Management |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 273 | 986 |
| Ease of use | 8.9 | 8.5 |
| Ease of setup | 8.8 | 8.3 |
| Quality of support | 8.5 | 8.6 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 59.848485 | 51.508845 |
| Small Business | 35.9% | 19.1% |
| Mid-Market | 52.0% | 42.9% |
| Enterprise | 12.1% | 38.1% |
| Total page views | 2,429 | 1,782 |
| Total LLM citations | 5,633 | 30,767 |
monday service
monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight.
- Ease of Use
- Efficiency
- Automation
- Organization
- Features
- Customizability
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features