monday service vs. Ivanti ITSM
A side-by-side comparison based on G2 review data.
| Metric | monday service | Ivanti ITSM |
|---|---|---|
| Overall rating | 4.4 | 4.0 |
| Review count | 273 | 324 |
| Ease of use | 8.9 | 8.1 |
| Ease of setup | 8.8 | 7.4 |
| Quality of support | 8.5 | 8.1 |
| Meets requirements | 8.8 | 8.6 |
| NPS | 59.848485 | 30.744337 |
| Small Business | 35.9% | 14.7% |
| Mid-Market | 52.0% | 33.2% |
| Enterprise | 12.1% | 52.0% |
| Total page views | 2,429 | 1,039 |
| Total LLM citations | 5,633 | 153 |
monday service
monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight.
- Ease of Use
- Efficiency
- Automation
- Organization
- Features
- Customizability
Ivanti ITSM
Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding
- Customization
- Integrations
- Customizability
- Flexibility
- Reporting
- Setup Ease