monday service vs. IBM Maximo IT
A side-by-side comparison based on G2 review data.
| Metric | monday service | IBM Maximo IT |
|---|---|---|
| Overall rating | 4.4 | 4.2 |
| Review count | 273 | 18 |
| Ease of use | 8.9 | 8.5 |
| Ease of setup | 8.8 | 8.1 |
| Quality of support | 8.5 | 8.7 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 59.848485 | 52.941176 |
| Small Business | 35.9% | 33.3% |
| Mid-Market | 52.0% | 44.4% |
| Enterprise | 12.1% | 22.2% |
| Total page views | 2,429 | 208 |
| Total LLM citations | 5,633 | 1,741 |
monday service
monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight.
- Ease of Use
- Efficiency
- Automation
- Organization
- Features
- Customizability
IBM Maximo IT
IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems.