monday service vs. Halo Service Desk
A side-by-side comparison based on G2 review data.
| Metric | monday service | Halo Service Desk |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 273 | 17 |
| Ease of use | 8.9 | 9.5 |
| Ease of setup | 8.8 | 8.3 |
| Quality of support | 8.5 | 9.5 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 59.848485 | 64.705882 |
| Small Business | 35.9% | 47.1% |
| Mid-Market | 52.0% | 35.3% |
| Enterprise | 12.1% | 17.6% |
| Total page views | 2,429 | 90 |
| Total LLM citations | 5,633 | 472 |
monday service
monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight.
- Ease of Use
- Efficiency
- Automation
- Organization
- Features
- Customizability
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.