monday service vs. GLPI
A side-by-side comparison based on G2 review data.
| Metric | monday service | GLPI |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 273 | 42 |
| Ease of use | 8.9 | 8.8 |
| Ease of setup | 8.8 | 8.6 |
| Quality of support | 8.5 | 8.6 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 59.848485 | 72.5 |
| Small Business | 35.9% | 32.5% |
| Mid-Market | 52.0% | 37.5% |
| Enterprise | 12.1% | 30.0% |
| Total page views | 2,429 | 871 |
| Total LLM citations | 5,633 | 11,233 |
monday service
monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight.
- Ease of Use
- Efficiency
- Automation
- Organization
- Features
- Customizability
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease