G2 Vendor Directory

monday CRM vs. Dynamics 365 Sales

A side-by-side comparison based on G2 review data.

Metricmonday CRM

by monday.com

Dynamics 365 Sales

by Microsoft

Overall rating4.53.8
Review count1,8851,624
Ease of use9.07.8
Ease of setup8.77.6
Quality of support8.77.9
Meets requirements8.88.3
NPS67.56610912.354949
Small Business73.9%30.6%
Mid-Market23.0%39.9%
Enterprise3.0%29.5%
Total page views7,3251,670
Total LLM citations48,08839,093

monday CRM

The only AI-first CRM your team will love monday CRM is the AI-powered CRM built for speed, visibility, and simplicity — empowering revenue teams to move faster, forecast better, and never miss a deal. It’s easy to set up, requires no coding, and adapts to any workflow so teams can get started fast and focus on selling. From lead capture to post-sale handoff: your tools, data, and teams stay aligned in one connected, intuitive workspace. With built-in AI and code-free automations, monday CRM doesn’t just help you manage work — it does the work for you.

Pros

  • Ease of Use
  • Integrations
  • Automation
  • Customizability
  • Intuitive
  • Features

Dynamics 365 Sales

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

Pros

  • Ease of Use
  • Integrations
  • Lead Management
  • Helpful
  • Customization
  • Automation