G2 Vendor Directory

monday CRM vs. Capsule CRM

A side-by-side comparison based on G2 review data.

Metricmonday CRM

by monday.com

Capsule CRM

by Capsule

Overall rating4.54.7
Review count1,885528
Ease of use9.09.5
Ease of setup8.79.4
Quality of support8.79.5
Meets requirements8.89.1
NPS67.56610984.512428
Small Business73.9%93.1%
Mid-Market23.0%6.6%
Enterprise3.0%0.4%
Total page views7,3251,773
Total LLM citations48,08818,728

monday CRM

The only AI-first CRM your team will love monday CRM is the AI-powered CRM built for speed, visibility, and simplicity — empowering revenue teams to move faster, forecast better, and never miss a deal. It’s easy to set up, requires no coding, and adapts to any workflow so teams can get started fast and focus on selling. From lead capture to post-sale handoff: your tools, data, and teams stay aligned in one connected, intuitive workspace. With built-in AI and code-free automations, monday CRM doesn’t just help you manage work — it does the work for you.

Pros

  • Ease of Use
  • Integrations
  • Automation
  • Customizability
  • Intuitive
  • Features

Capsule CRM

Capsule CRM is a customer relationship management (CRM) software solution that helps small and medium-sized businesses win more business, keep more clients, and deliver consistently great work. It gives sales, marketing, and service teams one organized place to see every contact, conversation, and deal - so nothing falls through the cracks, and no one's digging through scattered spreadsheets or half-updated tools just to find out where things stand.

Pros

  • Ease of Use
  • Customer Support
  • User-Friendly
  • Simplicity
  • Task Management
  • Easy Setup