Mint Service Desk vs. Zendesk for Employee Service
A side-by-side comparison based on G2 review data.
| Metric | Mint Service Desk | Zendesk for Employee Service |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 17 | 112 |
| Ease of use | 8.9 | 9.1 |
| Ease of setup | 9.3 | 9.1 |
| Quality of support | 9.7 | 9.1 |
| Meets requirements | 9.4 | 9.3 |
| NPS | 93.333333 | 66.055046 |
| Small Business | 52.9% | 26.4% |
| Mid-Market | 35.3% | 54.7% |
| Enterprise | 11.8% | 18.9% |
| Total page views | 215 | 519 |
| Total LLM citations | 160 | 2,790 |
Mint Service Desk
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users.
Zendesk for Employee Service
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity.
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful