Mint Service Desk vs. ManageEngine ServiceDesk Plus MSP
A side-by-side comparison based on G2 review data.
| Metric | Mint Service Desk | ManageEngine ServiceDesk Plus MSP |
|---|---|---|
| Overall rating | 4.8 | 4.4 |
| Review count | 17 | 15 |
| Ease of use | 8.9 | 8.4 |
| Ease of setup | 9.3 | 8.1 |
| Quality of support | 9.7 | 8.6 |
| Meets requirements | 9.4 | 9.3 |
| NPS | 93.333333 | 42.857143 |
| Small Business | 52.9% | 14.3% |
| Mid-Market | 35.3% | 50.0% |
| Enterprise | 11.8% | 35.7% |
| Total page views | 215 | 67 |
| Total LLM citations | 160 | 166 |
Mint Service Desk
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users.
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.