Mint Service Desk vs. IBM Maximo IT
A side-by-side comparison based on G2 review data.
| Metric | Mint Service Desk | IBM Maximo IT |
|---|---|---|
| Overall rating | 4.8 | 4.2 |
| Review count | 17 | 18 |
| Ease of use | 8.9 | 8.5 |
| Ease of setup | 9.3 | 8.1 |
| Quality of support | 9.7 | 8.7 |
| Meets requirements | 9.4 | 9.0 |
| NPS | 93.333333 | 52.941176 |
| Small Business | 52.9% | 33.3% |
| Mid-Market | 35.3% | 44.4% |
| Enterprise | 11.8% | 22.2% |
| Total page views | 215 | 208 |
| Total LLM citations | 160 | 1,741 |
Mint Service Desk
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users.
IBM Maximo IT
IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems.