Mint Service Desk vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | Mint Service Desk | Hornbill Service Manager |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 17 | 137 |
| Ease of use | 8.9 | 9.0 |
| Ease of setup | 9.3 | 8.4 |
| Quality of support | 9.7 | 9.2 |
| Meets requirements | 9.4 | 8.7 |
| NPS | 93.333333 | 66.911765 |
| Small Business | 52.9% | 4.4% |
| Mid-Market | 35.3% | 38.0% |
| Enterprise | 11.8% | 57.7% |
| Total page views | 215 | 106 |
| Total LLM citations | 160 | 141 |
Mint Service Desk
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users.
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.