Mint Service Desk vs. GLPI
A side-by-side comparison based on G2 review data.
| Metric | Mint Service Desk | GLPI |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 17 | 42 |
| Ease of use | 8.9 | 8.8 |
| Ease of setup | 9.3 | 8.6 |
| Quality of support | 9.7 | 8.6 |
| Meets requirements | 9.4 | 9.1 |
| NPS | 93.333333 | 72.5 |
| Small Business | 52.9% | 32.5% |
| Mid-Market | 35.3% | 37.5% |
| Enterprise | 11.8% | 30.0% |
| Total page views | 215 | 871 |
| Total LLM citations | 160 | 11,233 |
Mint Service Desk
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users.
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease