Mint Service Desk vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | Mint Service Desk | CA Service Desk Manager |
|---|---|---|
| Overall rating | 4.8 | 4.2 |
| Review count | 17 | 20 |
| Ease of use | 8.9 | 8.4 |
| Ease of setup | 9.3 | 7.4 |
| Quality of support | 9.7 | 8.6 |
| Meets requirements | 9.4 | 8.7 |
| NPS | 93.333333 | 47.368421 |
| Small Business | 52.9% | 15.0% |
| Mid-Market | 35.3% | 30.0% |
| Enterprise | 11.8% | 55.0% |
| Total page views | 215 | 90 |
| Total LLM citations | 160 | 105 |
Mint Service Desk
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users.
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.