G2 Vendor Directory

Merren Customer Survey Platform vs. Zoho Survey

A side-by-side comparison based on G2 review data.

MetricMerren Customer Survey Platform

by Merren

Zoho Survey

by Zoho

Overall rating4.84.4
Review count281,039
Ease of use9.79.1
Ease of setup9.58.9
Quality of support9.78.7
Meets requirements9.59.1
NPS10058.568548
Small Business64.3%50.6%
Mid-Market35.7%32.3%
Enterprise0.0%17.0%
Total page views271,302
Total LLM citations574,815

Merren Customer Survey Platform

Merren is now an AI-Led Customer Research Platform that brings speed, scale, and depth to customer insights. At its core is Maya, our AI interviewer runs in-depth conversations that feel human over chat or voice. Maya conducts interviews across languages and time zones, at a scale. Maya designs instant discussion guides, runs multilingual interviews and analyzes responses. Within hours, you receive transcripts, themes, sentiment, and audio or video snippets. Empower researchers and marketers to make smarter product and marketing decisions, faster.

Pros

  • Feedback
  • Ease of Use
  • Time-saving
  • Survey Creation
  • Feature Development
  • User Interface

Zoho Survey

Zoho Survey is online survey and questionnaire creation software.   We give you all the essentials to create surveys, distribute them and analyze their responses.  ● Over 200 expertly made templates across a wide range of topics, ● Themes, fully customizable to suit your brand, ● Skip logic, ● Response collection from nearly every medium and screen size—even offline, ● Survey panels, for when you need responses from specific demographics, ● Collaborative editing and report sharing, ● Integration with Zoho CRM, SalesIQ, Campaigns, Sheet, MailChimp, and Google Sheets, ● SSL

Pros

  • Ease of Use
  • Ease of Creation
  • Intuitive
  • Simple
  • Helpful
  • Templates