G2 Vendor Directory

Merren Customer Survey Platform vs. Microsoft 365

A side-by-side comparison based on G2 review data.

MetricMerren Customer Survey Platform

by Merren

Microsoft 365

by Microsoft

Overall rating4.84.6
Review count285,875
Ease of use9.79.1
Ease of setup9.59.0
Quality of support9.78.7
Meets requirements9.59.4
NPS10074.635464
Small Business64.3%34.6%
Mid-Market35.7%35.1%
Enterprise0.0%30.3%
Total page views275,274
Total LLM citations5742,284

Merren Customer Survey Platform

Merren is now an AI-Led Customer Research Platform that brings speed, scale, and depth to customer insights. At its core is Maya, our AI interviewer runs in-depth conversations that feel human over chat or voice. Maya conducts interviews across languages and time zones, at a scale. Maya designs instant discussion guides, runs multilingual interviews and analyzes responses. Within hours, you receive transcripts, themes, sentiment, and audio or video snippets. Empower researchers and marketers to make smarter product and marketing decisions, faster.

Pros

  • Feedback
  • Ease of Use
  • Time-saving
  • Survey Creation
  • Feature Development
  • User Interface

Microsoft 365

Launch and grow your business with Microsoft 365. Do more, faster, with intelligent tools to create, send, share, and store professional, branded documents with your customers and team - securely in the cloud. Microsoft 365 is a cloud-based suite of software tools designed to help you do more—with best-in-class communication, design, and data management apps, intelligent cloud services, and advanced security.

Pros

  • Ease of Use
  • Team Collaboration
  • Features
  • Integrations
  • Seamless Integration
  • Collaboration