Mend vs. Artera
A side-by-side comparison based on G2 review data.
| Metric | Mend | Artera |
|---|---|---|
| Overall rating | 4.7 | 4.8 |
| Review count | 135 | 103 |
| Ease of use | 9.5 | 9.7 |
| Ease of setup | 9.2 | 9.2 |
| Quality of support | 9.6 | 9.7 |
| Meets requirements | 9.7 | 9.6 |
| NPS | 83.809524 | 87.5 |
| Small Business | 52.6% | 13.1% |
| Mid-Market | 31.1% | 68.7% |
| Enterprise | 16.3% | 18.2% |
| Total page views | 11,843 | 588 |
| Total LLM citations | 2,532 | 2,995 |
Mend
Patients rarely use portals, and EHRs were not designed to support the full patient journey. Mend solves both challenges by giving outpatient mental and behavioral healthcare organizations a fully integrated patient engagement platform that makes it easier for people to enter care, stay connected, and follow through with treatment. Mend is used by CCBHCs, Community Mental Health organizations, Substance Use and Alcohol Use treatment programs, group practices, and many other outpatient behavioral health providers with 25 or more caregivers.
- Communication
- Telehealth Services
- Product Satisfaction
- Appointment Scheduling
- Communication Efficiency
- Patient Communication
Artera
Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows.
- Ease of Use
- Patient Communication
- Communication
- Texting Communication
- Texting Feature
- Time-saving