Medallia Video vs. UserTesting
A side-by-side comparison based on G2 review data.
| Metric | Medallia Video | UserTesting |
|---|---|---|
| Overall rating | 4.3 | 4.4 |
| Review count | 14 | 794 |
| Ease of use | 8.1 | 8.7 |
| Ease of setup | 8.6 | 8.8 |
| Quality of support | 9.3 | 9.1 |
| Meets requirements | 9.4 | 8.8 |
| NPS | 57.142857 | 64.130435 |
| Small Business | 35.7% | 21.2% |
| Mid-Market | 57.1% | 37.5% |
| Enterprise | 7.1% | 41.2% |
| Total page views | 69 | 2,435 |
| Total LLM citations | 15 | 25,139 |
Medallia Video
Medallia Video helps the world's best brands and market research agencies work with video feedback at scale by analyzing the data contained within speech, sentiment, emotion, and tone. Our video intelligence platform automatically extracts insights and identifies key themes that take you to meaningful content quickly, so you can tell powerful stories to inspire action and drive change within your organization.
UserTesting
UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.
- Ease of Use
- Helpful
- Time-saving
- Customer Support
- Features
- Testing Process