Medallia Agent Connect vs. InMoment Experience Improvement (XI) Platform
A side-by-side comparison based on G2 review data.
| Metric | Medallia Agent Connect | InMoment Experience Improvement (XI) Platform |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 276 | 319 |
| Ease of use | 9.3 | 9.4 |
| Ease of setup | 9.2 | 9.0 |
| Quality of support | 9.4 | 9.1 |
| Meets requirements | 9.2 | 9.1 |
| NPS | 75.471698 | 86.942675 |
| Small Business | 38.4% | 47.8% |
| Mid-Market | 54.3% | 39.2% |
| Enterprise | 7.2% | 13.0% |
| Total page views | 239 | 490 |
| Total LLM citations | 375 | 3,432 |
Medallia Agent Connect
Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing.
InMoment Experience Improvement (XI) Platform
InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos.