Medallia Agent Connect vs. Dovetail

Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing.

Dovetail is the customer context layer that turns every sales call, support ticket, and user interview into evidence-backed intelligence for teams and agents to act on. Key capabilities • Build your customer context layer: From support tickets to call center conversations, Dovetail runs pre-inference on every customer interaction and pulls it into a live, context-rich system of record. Connect 30+ sources including Gong, Salesforce Service Cloud, Qualtrics, Google Play Store, G2 reviews, and more.