ManageEngine ServiceDesk Plus vs. Kaseya BMS
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus | Kaseya BMS |
|---|---|---|
| Overall rating | 4.2 | 4.3 |
| Review count | 253 | 41 |
| Ease of use | 8.7 | 8.6 |
| Ease of setup | 8.4 | 8.4 |
| Quality of support | 8.4 | 8.1 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 46.153846 | 60 |
| Small Business | 9.6% | 78.0% |
| Mid-Market | 59.0% | 19.5% |
| Enterprise | 31.5% | 2.4% |
| Total page views | 954 | 128 |
| Total LLM citations | 19,314 | 247 |
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive
Kaseya BMS
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management. BMS’s scalable, open, cloud-based architecture means you can: Define & deploy new services rapidly Manage client IT projects effectively Monitor service delivery with 360o visibility
- Efficiency
- Automation
- Ticket Management
- Ease of Use
- Simple
- Integrations