ManageEngine ServiceDesk Plus vs. IBM Maximo IT
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus | IBM Maximo IT |
|---|---|---|
| Overall rating | 4.2 | 4.2 |
| Review count | 253 | 18 |
| Ease of use | 8.7 | 8.5 |
| Ease of setup | 8.4 | 8.1 |
| Quality of support | 8.4 | 8.7 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 46.153846 | 52.941176 |
| Small Business | 9.6% | 33.3% |
| Mid-Market | 59.0% | 44.4% |
| Enterprise | 31.5% | 22.2% |
| Total page views | 954 | 208 |
| Total LLM citations | 19,314 | 1,741 |
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive
IBM Maximo IT
IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems.