ManageEngine ServiceDesk Plus vs. ConnectWise RMM
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus | ConnectWise RMM |
|---|---|---|
| Overall rating | 4.2 | 4.1 |
| Review count | 253 | 83 |
| Ease of use | 8.7 | 8.5 |
| Ease of setup | 8.4 | 8.1 |
| Quality of support | 8.4 | 7.9 |
| Meets requirements | 8.8 | 8.6 |
| NPS | 46.153846 | 46.25 |
| Small Business | 9.6% | 66.3% |
| Mid-Market | 59.0% | 28.9% |
| Enterprise | 31.5% | 4.8% |
| Total page views | 954 | 920 |
| Total LLM citations | 19,314 | 6,187 |
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive
ConnectWise RMM
ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture.
- Ease of Use
- Remote Access
- Automation
- All-in-One Solution
- User Interface
- Easy Deployment