ManageEngine ServiceDesk Plus vs. Command|Link
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus | Command|Link |
|---|---|---|
| Overall rating | 4.2 | 4.8 |
| Review count | 253 | 22 |
| Ease of use | 8.7 | 9.5 |
| Ease of setup | 8.4 | 9.5 |
| Quality of support | 8.4 | 9.7 |
| Meets requirements | 8.8 | 9.5 |
| NPS | 46.153846 | 90.909091 |
| Small Business | 9.6% | 9.1% |
| Mid-Market | 59.0% | 59.1% |
| Enterprise | 31.5% | 31.8% |
| Total page views | 954 | 338 |
| Total LLM citations | 19,314 | 181 |
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive
Command|Link
ONE platform to manage your SD-WAN, UCaaS, CaaS, firewalls, MPLS, network, switches, IP phones, installs, trouble tickets, bills, and network performance across the entire globe Complete control of your technology stack without interference or dependency on vendors Increase agent efficiency and speed up issue resolution using CommandLink's proprietary ITSM Streamline IT support with automated software-enabled support workflows Shape service experiences for employees anywhere with full transparency at the most granular level Make real-time moves, adds, changes without picking up the
- Customer Support
- Response Time
- Reliability
- Robust Support
- Monitoring
- Issue Resolution