ManageEngine ServiceDesk Plus vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus | CA Service Desk Manager |
|---|---|---|
| Overall rating | 4.2 | 4.2 |
| Review count | 253 | 20 |
| Ease of use | 8.7 | 8.4 |
| Ease of setup | 8.4 | 7.4 |
| Quality of support | 8.4 | 8.6 |
| Meets requirements | 8.8 | 8.7 |
| NPS | 46.153846 | 47.368421 |
| Small Business | 9.6% | 15.0% |
| Mid-Market | 59.0% | 30.0% |
| Enterprise | 31.5% | 55.0% |
| Total page views | 954 | 90 |
| Total LLM citations | 19,314 | 105 |
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.