ManageEngine ServiceDesk Plus MSP vs. Splashtop Remote Support
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | Splashtop Remote Support |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 15 | 286 |
| Ease of use | 8.4 | 9.6 |
| Ease of setup | 8.1 | 9.5 |
| Quality of support | 8.6 | 9.5 |
| Meets requirements | 9.3 | 9.6 |
| NPS | 42.857143 | 86.545455 |
| Small Business | 14.3% | 56.8% |
| Mid-Market | 50.0% | 38.9% |
| Enterprise | 35.7% | 4.3% |
| Total page views | 67 | 606 |
| Total LLM citations | 166 | 9,168 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease