ManageEngine ServiceDesk Plus MSP vs. Serviceaide ChangeGear
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | Serviceaide ChangeGear |
|---|---|---|
| Overall rating | 4.4 | 3.9 |
| Review count | 15 | 105 |
| Ease of use | 8.4 | 8.4 |
| Ease of setup | 8.1 | 7.8 |
| Quality of support | 8.6 | 8.5 |
| Meets requirements | 9.3 | 8.7 |
| NPS | 42.857143 | 21.153846 |
| Small Business | 14.3% | 11.4% |
| Mid-Market | 50.0% | 49.5% |
| Enterprise | 35.7% | 39.0% |
| Total page views | 67 | 45 |
| Total LLM citations | 166 | 82 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration