ManageEngine ServiceDesk Plus MSP vs. ManageEngine ServiceDesk Plus
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | ManageEngine ServiceDesk Plus |
|---|---|---|
| Overall rating | 4.4 | 4.2 |
| Review count | 15 | 253 |
| Ease of use | 8.4 | 8.7 |
| Ease of setup | 8.1 | 8.4 |
| Quality of support | 8.6 | 8.4 |
| Meets requirements | 9.3 | 8.8 |
| NPS | 42.857143 | 46.153846 |
| Small Business | 14.3% | 9.6% |
| Mid-Market | 50.0% | 59.0% |
| Enterprise | 35.7% | 31.5% |
| Total page views | 67 | 954 |
| Total LLM citations | 166 | 19,314 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive