ManageEngine ServiceDesk Plus MSP vs. LogMeIn Rescue
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | LogMeIn Rescue |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 15 | 239 |
| Ease of use | 8.4 | 9.3 |
| Ease of setup | 8.1 | 9.4 |
| Quality of support | 8.6 | 9.0 |
| Meets requirements | 9.3 | 9.3 |
| NPS | 42.857143 | 71.748879 |
| Small Business | 14.3% | 32.9% |
| Mid-Market | 50.0% | 40.1% |
| Enterprise | 35.7% | 27.0% |
| Total page views | 67 | 1,090 |
| Total LLM citations | 166 | 3,153 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
LogMeIn Rescue
LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience.
- Ease of Use
- Remote Support
- Remote Access
- Remote Control
- Customer Support
- Reliability