ManageEngine ServiceDesk Plus MSP vs. Ivanti ITSM
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | Ivanti ITSM |
|---|---|---|
| Overall rating | 4.4 | 4.0 |
| Review count | 15 | 324 |
| Ease of use | 8.4 | 8.1 |
| Ease of setup | 8.1 | 7.4 |
| Quality of support | 8.6 | 8.1 |
| Meets requirements | 9.3 | 8.6 |
| NPS | 42.857143 | 30.744337 |
| Small Business | 14.3% | 14.7% |
| Mid-Market | 50.0% | 33.2% |
| Enterprise | 35.7% | 52.0% |
| Total page views | 67 | 1,039 |
| Total LLM citations | 166 | 153 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
Ivanti ITSM
Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding
- Customization
- Integrations
- Customizability
- Flexibility
- Reporting
- Setup Ease